Universal Email Client Setup & Configuration Guide

Connect Any Email App to PingDart Mail

Step-by-step setup guides to send and receive emails using Microsoft Outlook, Gmail App, Apple Mail, Samsung Email, Thunderbird, or custom applications. Enjoy sub-second delivery with real-time IMAP IDLE push and authenticated TLS encryption.

Choose Your App Sign In to Webmail

Universal 30-Second Formula

Works With ANY Email App on the Market

Whether you use Outlook on PC/Mac, Gmail on mobile, Apple Mail on iPhone, or Samsung Email, you only need three universal parameters:

1Choose Account Type

Always select "Other" or "Personal (IMAP)". Never select "Google", "Exchange", or "Office 365".

2Incoming (IMAP)

Host: mail.pingdart.com
Port: 993 (SSL/TLS)
Username: Your full email address

3Outgoing (SMTP)

Host: mail.pingdart.com
Port: 587 (STARTTLS) or 465
Require Sign-in: ON (Checked)

Connection Reference Card

Universal Server Parameters

Copy and paste these exact hostnames, ports, and encryption parameters into your mail app.

Incoming (IMAP)Recommended

Server Host

Port993

SecuritySSL / TLS

Push ProtocolIMAP IDLE (RFC 2177)

Outgoing (SMTP)STARTTLS / SSL

Server Host

Recommended Port587 (STARTTLS)

Alternate Port465 (SSL/TLS)

AuthenticationRequired (Same as IMAP)

CredentialsSASL

UsernameFull Email Address

PasswordYour Mailbox Password

Auth MethodNormal Password / Plain

SPA SupportLeave UNCHECKED

Golden Rule for All Email Clients:Whenever prompted for Username or Email, always enter your Full Email Address (e.g. user@yourdomain.com), never just the prefix before the @ sign. For Outgoing Server, always ensure "Require sign-in" or "My outgoing server requires authentication" is enabled.

Step-by-Step Client Configuration

Choose your preferred email client or runtime platform below for exact setup instructions.

Configuring Microsoft Outlook

Works with New Outlook for Windows, Classic Outlook (2016 / 2019 / 2021 / 365), and Outlook for Mac.

1Add Account & Choose Manual Setup

Open Outlook, go to File > Add Account (or Settings > Accounts > Add account in New Outlook). Enter your full email address, choose Advanced options, check "Let me set up my account manually", and select IMAP.

2Incoming Server (IMAP)

Server: mail.pingdart.com
Port: 993
Encryption: SSL / TLS
Require logon using SPA: UNCHECKED (OFF)

3Outgoing Server (SMTP)

Server: mail.pingdart.com
Port: 587 (STARTTLS) or 465 (SSL/TLS)
Encryption: STARTTLS (or SSL/TLS for 465)
Authentication: Check "My outgoing server requires authentication" and select "Use same settings as incoming".

4Timezone Display Note

💡 Tip: If Outlook displays incoming emails in UTC (e.g. 5:17 AM instead of your local time), go to Settings ⚙️ > Calendar > View > Time zones and ensure your local time zone is selected.

Email Import & Mailbox Recovery

Seamlessly migrate historical emails or recover deleted messages.

How to Import Existing Emails

Transfer historical emails, folder structures, and archives from previous mail providers into PingDart.

Method 1: Direct in Microsoft Outlook (.pst)Open Outlook ➔ File ➔ Open & Export ➔ Import/Export ➔ "Import from another program or file" ➔ "Outlook Data File (.pst)" ➔ select your file and choose your PingDart account. Outlook will sync all emails to the server.

Method 2: One-Click Webmail MigrationLog in to PingDart Webmail ➔ Mail Settings ➔ Storage & Backup / Import ➔ Select Provider (Outlook, Gmail, Yahoo, etc.) ➔ enter credentials and PingDart will automatically migrate everything in the background.

Go to Webmail Import Tool

How to Restore Emails

Recover deleted emails, restore previous mailbox snapshots, or re-sync disconnected mailboxes.

Restoring Deleted Messages in Any AppClick on the "Deleted Items" or "Trash" folder in your app's folder list ➔ select desired emails ➔ Right Click / Long Press ➔ Move ➔ Inbox (or drag and drop).

Restoring Mailbox in PingDart WebmailIf your email account ever needs credential or folder re-synchronization, open Mail Settings in Webmail and click "Restore / Connect Mailbox". It syncs the database with the mail server automatically.

Access Mailbox Restore in Webmail

Core Protocol & Infrastructure Capabilities

Engineered for enterprise reliability, high concurrency, and zero-compromise deliverability.

Instant IMAP IDLE Push

RFC 2177 compliant long-lived push socket delivers incoming message notifications (* <N> EXISTS) to Outlook and mobile clients in under 185ms without manual refresh.

Cryptographic Authentication

Native SPF validation, 2048-bit DKIM signature verification, and automated DMARC compliance ensure maximum inbox placement and anti-spoofing defense.

Global Interoperability

Fair, multi-tier public SMTP Port 25 reception supporting direct exchange with Gmail, Microsoft 365, Apple, Yahoo, and independent private mail servers globally.

Timezone Precision

Maintains exact absolute arrival instants in UTC internally while preserving original sender offsets (+0530, -0400) for accurate local rendering in any country.

Malware & Attachment Sandbox

Inspects attachments with automated dangerous extension blocking, double-extension deceit protection (.pdf.exe), and Windows PE/MZ binary header inspection.

RFC Folder Compatibility

Full RFC 6154 SPECIAL-USE mapping for \Inbox, \Sent, \Drafts, and \Trash.

Got Questions?

Frequently Asked Questions & Troubleshooting

Yes! PingDart supports standard, RFC-compliant IMAP4rev1 and SMTP submission. In any email client, choose 'Other' or 'Personal (IMAP)', enter host 'mail.pingdart.com', port 993 (SSL/TLS) for incoming, and port 587 (STARTTLS) with 'Require sign-in' turned ON for outgoing. Your full email address is your username.